We're delighted that you'd like to purchase items from Furniture Addiction and we aim to make your experience as enjoyable and hassle free as possible.
Enjoy browsing Furniture Addictions ever growing range of inspirational furniture room by room, or use the quick search box to type in the product type, model name or brand to view the most suitable items available.
Every effort has been made and will continue to be made to ensure that our web site delivers an efficient shopping experience with attention to detail, quality and service in order to not only meet but exceed your expectations.
Should you encounter any difficulties or have any queries with regards to any items on our website or an existing order, please contact our knowledgable sales advisors who will endeavour to answer any queries speedily and efficiently.
Secure on line ordering:
Click the product you want to purchase and you will be presented with a larger image containing a description and its price.
A drop down menu will appear if various colours/finishes are available, if so, simply select your preferred variant and click 'add'
Select the quantity you want to order and then add it to your shopping basket. You may then continue shopping, view the contents of your shopping basket or proceed to the checkout.
View Shopping Basket:
You can view your shopping basket at any time to review the products you have chosen.
Here products can be removed should you change your mind before proceeding to the checkout where you pay for the goods.
Check Out & Secure Payment - SSL secured
When you are ready to complete your purchase/s, click 'proceed to checkout' where you will be taken to 'Your Furniture Addiction' page.
Simply follow the on screen instructions by enetering your billing information and delivery details. Click 'Continue' where you will then be asked to confirm your order and then taken to a secure page for your payment details to be taken safely and securely.
Whilst we accept various credit and direct debit cards, if you feel that you'd prefer to pay by cheque or credit card over the phone then simply contact our sales team at 'Furniture Addiction'
Delivery of your item/s:
1.1 Standard Free Delivery offers delivery to your front door. Please note that if you live in an apartment or multi floored building, the order will be delivered inside the main entrance to the building. The typical delivery period is 5-7 business days from the day you are advised that the products are available for delivery. Standard Delivery does not include assembly or unpacking.
1.2 At the present time our standard delivery service to the UK Mainland is included in the price except for the following remote post code areas - AB, DD, IV, HS, KA27-28, KW, PA20-78, PH, ZE. Please contact firstname.lastname@example.org before placing your order as to the extra charge for delivery to these areas and should you require a quote for delivery to Northern Ireland and the Channel Islands.
1.3 Premium Room of Choice Delivery is available for just an extra £45 including VAT. Offers the same delivery period and areas as standard delivery but the furniture is delivered to the room of your choice, unpacked, positioned, assembled and all packaging removed.
1.4 Furniture deliveries are made on weekdays, between 8am-5pm. and are made on fixed days of the week according to your post code. Our delivery staff will call to confirm the day that they are in your area and by request the driver will telephone prior to arrival. If a weekday delivery is unsuitable please call 01625 444 826 or email email@example.com prior to placing your order. If you accept a delivery date which you subsequently fail to meet without giving 48 hours notice, a £45 redelivery charge will apply.
1.5 Smaller items may be sent with parcel companies who will attempt delivery on a weekday without notice. Should delivery not be possible a note will be left so that the you have another opportunity to accept delivery. If a third delivery becomes necessary the cost will be charged to you as charged by the parcel company.
1.6 The Company will accept no liability for shortages or damage to goods unless the Customer notes the damage at the time of delivery (or where this is not possible, notes "Unable to inspect on delivery" on the delivery note) and notifies the Company by telephone and e-mail confirmation within 24 hours of receipt of the goods.
1.7 Delivery times quoted are approximate and as accurate as possible but we do we rely on information given by our supplier’s. Should there be a delay we will endeavour to keep you informed. If you order multiple products, each product will be despatched as they arrive to avoid delays to the entire order. In the unlikely event that the entire order cannot be fulfilled - any outstanding products will be refunded in full. We will not be responsible for any other losses due to not supplying the goods.
1.8 From the moment we attempt to deliver the goods they are your responsibility and you have to accept the goods when they are ready to be delivered.
1.9 Where you do not comply with our attempts to deliver the goods we may, at our discretion, cancel the entire or part of the order and charge you for storage, shipping and insurance of the goods and make a charge for any shortfall in subsequent sale price.
You must make sure that the furniture you have ordered will fit into your home taking into consideration access through passageways, stairwells, landings and doorways. There must also be sufficient access for our delivery vehicle to reach the delivery address. Should you have any doubt you must contact our sales department on firstname.lastname@example.org before placing your order.
RETURNS, REFUNDS & CANCELLATION
2.1 You are entitled to cancel the contract for any STANDARD STOCK products ordered within 7 days of delivery by informing us by email to email@example.com or by letter to the address as shown above, and you must obtain a returns authorisation reference number.
2.2 In the interests of hygiene, we cannot accept the return of certain items - eg Mattresses, pillows, duvets - where the original packaging has been opened.
2.3 Products delivered packed for assembly must not have been assembled in part or total and must be returned unused in perfect condition and in their full original clean packaging, which must not be marked or written on.
2.4 The cost of returning the product(s) will be your responsibility.
2.5 If we consider the products to be large or fragile we reserve the right to nominate a specialist furniture carrier for the return carriage and pass the cost of carriage onto you. This is to reduce the risk of damage to goods arising from poor handling. This transport charge will be charged each time you accept a returns collection date which you subsequently fails to meet.
2.6 If you arrange return carriage the products must be fully insured and returned to – Furniture Addiction. Unit 4, Brookside Estate, Waterloo Road, Stockport. SK1 3BJ. During office hours – Monday to Friday 9.00am to 5.00pm
2.7 To qualify for a full refund the returned products must be carefully packed in the original packaging, unused and must be in a saleable condition. If you have opened the packaging to examine the products you must have done so without damaging or marking the products or packaging.
2.8 We reserve the right to withhold a percentage of the refund value of the returned products if the products or packaging is in such a condition that the item needs to be reduced in price for resale.
2.9 If we owe you money on account of your cancellation, we will credit your credit or debit card as soon as reasonably practicable but in any event no later than 30 days from the date of cancellation of your order.
2.10 Trade or Volume orders are excluded from the rights under this section and will be made aware of this prior to our acceptance of the order.
2.11 For all orders of SPECIAL non stock products - that is products ordered from our suppliers at your request - you are entitled to cancel your order without charge to you by e-mail to firstname.lastname@example.org or by letter to the address shown above, within 72 hours of submitting your order. After 72 hours of submitting your order you cannot cancel your contract if you have ordered any SPECIAL none stock products
2.12 We reserve the right to cancel items ordered or an entire order for any reason whatsoever and will refund the full price paid for each cancelled item. In such circumstances we will contact you to explain why a cancellation was necessary.
3.2 We will replace the product in part or complete as necessary free of charge or offer a refund. Our Customer Service department will be happy to arrange this. Please note that where the customer misses a pre-arranged collection, a transport charge will be applied as charged to us by the carrier. This will be capped at £45 per item.
Faulty Goods and Guarantees:
4.1 All products sold are guaranteed free from defects in materials and workmanship from 1 year of the delivery date. If you have a claim please email email@example.com. A repair, replacement or refund can be offered at our discretion.
3.1 In the unlikely event that products are received faulty or damaged we must be notified within 7 days of actual or attempted delivery by telephone to 01625 444 826 and email confirmation to firstname.lastname@example.org.Whilst it is rare that cusomers wish to return or cancel orders, should this be applicable please be aware of the necessary process.