Furniture Addiction Terms and Conditions
Furniture Addiction are pleased to set out below the terms and conditions to regulate the business relationship between you and us. Please read them through very carefully as by using Our Website in any way, or by buying from us, you agree to be bound by them. If you have any questions regarding these terms and conditions please e-mail firstname.lastname@example.org before using this web site.
No person under the age of 18 years may purchase Goods. If you are under 18, please confer with an adult to make your purchase.
14 St Mary's Parsonage
Telephone 01625 444 826
Telephone 01625 444 826 during office hours Monday to Sunday:
Monday to Friday: 9am - 5.30pm
Late night opening Wednedsday & Thursday: 9am - 9pm
Sunday opening hours: 11am - 5pm
Company Number 861103
VAT Reg Number: 157121975
You are a visitor to our Website/our customer
The terms and conditions
Definitions In this agreement:
“Delivery Company” means any person or business contracted by us to carry Goods from us to you, whether all or part of the distance.
“Customer/You” means any natural person who, in connection with this agreement, is acting for purposes which are outside his business.
“Our Website” means the entire computing hardware and software installation that is or supports Our Website.
“Goods/Products” means any of the Goods we offer for sale on our Website
“Content” means any material in any form published on Our Website by us or any third party with our consent.
“Material” means Content of any sort posted by you on Our Website
Our contract with you
1.1 You will have the opportunity to alter and amend your order prior to pressing the CONFIRM ORDER button at the check out. Your order is an offer to buy from us.
We will e-mail an acknowledgement of your order within 48 hours detailing the products selected, total price paid and approximate delivery time.
When the products are available for delivery to you we will e-mail to arrange a delivery date. It is at this point that we have accepted your order and the contract between us is made.
1.2 We may change these terms & conditions from time to time. The terms & conditions that apply to you are those posted here on Our Website on the day you place your order. Please check these terms and conditions each time you make a purchase.
1.3 We do all possible to ensure that information on this website is accurate. We cannot be liable for inaccuracies of product images and colour as this depends in part on the browser being used and your monitor. Unfortunately, we cannot guarantee that all products advertised on our website are available.
Your account with us
2.1 You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself. We need this information to provide you with the Goods.
2.2 If you use the website, you are responsible for maintaining the confidentiality of your account and password and for preventing any unauthorised person from using your computer.
2.3 You agree to accept responsibility for all activities that occur under your account or password. You should tell us immediately if you believe some person has accessed your account without your authority and also log in to your account and change your password.
2.4 We reserve the right to refuse you access to Our Website
3.1 The prices quoted on our website will be charged to your credit/debit card and are inclusive of standard delivery and UK value added tax.
3.2 Prices are subject to change without notice.
3.3 We reserve the right to make price adjustments if it is discovered that the price is incorrect or to protect us from price rises for reasons such as a suppliers price increase, new taxes and currency fluctuations. We will contact you with details of the correct price and allow the cancellation of the order. If the goods have already been delivered and it becomes apparent that a mistake has occurred, within the legal definition of the law of mistake, we reserve the right to require a settlement of the price difference or to collect the goods and provide a full refund of the purchase price.
4.1 We accept most types of debit and credit card online. Should you wish to pay by cheque or prefer to order over the telephone please contact our sales department on 01625 444826.
4.2 Payment will be made before the order will commence. Should non payment arise any outstanding amount will be charged interest daily at 3% above Barclay Bank PLC base rate.
4.3 To prevent fraud your password details and personal information are encrypted before being sent over the internet using industry standard Secure Sockets Layer (SSL). Credit Card companies offer general protection against fraud. Ask you credit card Company for details on the level of protection they offer.
4.4 Title of the goods does not pass to the you until payment is received in full.
We offer two levels of delivery-
5.1 Standard Free Delivery offers delivery to your front door. Please note that if you live in an apartment or multi floored building, the order will be delivered inside the main entrance to the building. The typical delivery period is 5-7 business days from the day you are advised that the products are available for delivery. Standard Delivery does not include assembly or unpacking.
5.2 At the present time our standard delivery service to the UK Mainland is included in the price except for the following post code areas - IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE Please contact email@example.com before placing your order as to the extra charge for delivery to these areas and should you require a quote for delivery to Northern Ireland and the Channel Islands.
5.3 Room of Choice Delivery For an extra £45 including VAT. Offers the same delivery period and areas as standard delivery but the furniture is delivered to the room of your choice, unpacked, positioned, assembled and all packaging removed.
5.4 Furniture deliveries are made on weekdays, between 8am-5pm. and are made on fixed days of the week according to your post code. Our delivery staff will call to confirm the day that they are in your area and by request the driver will telephone prior to arrival. If a weekday delivery is unsuitable please call 01625 444826 or email firstname.lastname@example.org prior to placing your order. If you accept a delivery date which you subsequently fail to meet without giving 48 hours notice, a £45 redelivery charge will apply.
5.5 Smaller items may be sent with parcel companies who will attempt delivery on a weekday without notice. Should delivery not be possible a note will be left so that the you have another opportunity to accept delivery. If a third delivery becomes necessary the cost will be charged to you as charged by the parcel company.
5.6 The Company will accept no liability for shortages or damage to goods unless the Customer notes the damage at the time of delivery (or where this is not possible, notes "Unable to inspect on delivery" on the delivery note) and notifies the Company by telephone and e-mail confirmation within 24 hours of receipt of the goods.
5.7 Delivery times quoted are approximate and as accurate as possible but we do we rely on information given by our supplier’s. Should there be a delay we will endeavour to keep you informed. If you order multiple products, each product will be despatched as they arrive to avoid delays to the entire order. In the unlikely event that the entire order cannot be fulfilled - any outstanding products will be refunded in full. We will not be responsible for any other losses due to not supplying the goods.
5.8 From the moment we attempt to deliver the goods they are your responsibility and you have to accept the goods when they are ready to be delivered.
5.9 Where you do not comply with our attempts to deliver the goods we may, at our discretion, cancel the entire or part of the order and charge you for storage, shipping and insurance of the goods and make a charge for any shortfall in subsequent sale price.
You must make sure that the furniture you have ordered will fit into your home taking into consideration access through passageways, stairwells, landings and doorways. There must also be sufficient access for our delivery vehicle to reach the delivery address. Should you have any doubt you must contact our sales department on email@example.com before placing your order.
RETURNS, REFUNDS & CANCELLATION
6.1 You are entitled to cancel the contract for any STANDARD STOCK products ordered within 7 days of delivery by informing us by email to firstname.lastname@example.org or by letter to the address as shown above, and you must obtain a returns authorisation reference number.
6.2 In the interests of hygiene, we cannot accept the return of certain items - eg Mattresses, pillows, duvets - where the original packaging has been opened.
6.3 Products delivered packed for assembly must not have been assembled in part or total and must be returned unused in perfect condition and in their full original clean packaging, which must not be marked or written on.
6.4 The cost of returning the product(s) will be your responsibility.
6.5 If we consider the products to be large or fragile we reserve the right to nominate a specialist furniture carrier for the return carriage and pass the cost of carriage onto you. This is to reduce the risk of damage to goods arising from poor handling. This transport charge will be charged each time you accept a returns collection date which you subsequently fails to meet.
6.6 If you arrange return carriage the products must be fully insured. You must obtain a returns note from email@example.com.
6.7 To qualify for a full refund the returned products must be carefully packed in the original packaging, unused and must be in a saleable condition. If you have opened the packaging to examine the products you must have done so without damaging or marking the products or packaging.
6.8 We reserve the right to withhold a percentage of the refund value of the returned products if the products or packaging is in such a condition that the item needs to be reduced in price for resale.
6.9 If we owe you money on account of your cancellation, we will credit your credit or debit card as soon as reasonably practicable but in any event no later than 30 days from the date of cancellation of your order.
6.10 Trade or Volume orders are excluded from the rights under this section and will be made aware of this prior to our acceptance of the order.
6.11 For all orders of SPECIAL non stock products - that is products ordered from our suppliers at your request - you are entitled to cancel your order without charge to you by e-mail to firstname.lastname@example.org or by letter to the address shown above, within 72 hours of submitting your order. After 72 hours of submitting your order you cannot cancel your contract if you have ordered any SPECIAL none stock products
6.12 We reserve the right to cancel items ordered or an entire order for any reason whatsoever and will refund the full price paid for each cancelled item. In such circumstances we will contact you to explain why a cancellation was necessary.
6.13 Clearance items; ex display / ex showroom stock clearance items are non refundable and non returnable; we strongly advise that items are viewed in person prior to purchasing; additional photographs can be supplied on request.
7.1 In the unlikely event that products are received faulty or damaged we must be notified within 7 days of actual or attempted delivery by telephone to 01625 444826 and email confirmation to email@example.com.
7.2 We will replace the products free of charge or offer a refund. Our Customer Service department will be happy to arrange this. Please note that where the customer misses a pre-arranged collection, a transport charge will be applied as charged to us by the carrier. This will be capped at £45 per item.
Faulty Goods and Guarantees
8.1 All products sold are guaranteed free from defects in materials and workmanship from 1 year of the delivery date. If you have a claim please email firstname.lastname@example.org. A repair, replacement or refund can be offered at our discretion.
9.1 Our most important task is to ensure your absolute satisfaction. We will always strive to reach that target. However, we acknowledge that mistakes are made occasionally. This paragraph covers that possibility. If you are not wholly satisfied with the Product, please tell us at the earliest opportunity:
9.2 exactly what is the fault;
9.3 the date, if relevant, when the fault became apparent;
9.4 when and how you discovered the fault;
9.5 how the fault affected your use of the Goods
10.1 We or our Content suppliers may make improvements or changes to Our Website, the Content, or any of the Goods, at any time and without advance notice.
10.2 You are advised that Content may include technical inaccuracies or typographical errors. This is inevitable in any large website. We would be grateful if you bring to our immediate attention, any that you find.
10.3 We give no warranty and make no representation, express or implied, as to:
10.4 The adequacy or appropriateness of the Goods for your purpose;
10.5 The truth of any Content on Our Website published by someone other than us;
10.6 Any implied warranty or condition as to merchantability or fitness of the Goods for a purpose other than that for which the Goods are commonly used;
10.7 Compatibility of Our Website with your equipment, software or telecommunications connection.
10.8 Our Website may contain links to other Internet websites outside our power and control. You acknowledge and agree that we shall not be liable in any way for the Content of any such linked website, nor for any loss or damage arising from your use of any such website.
10.9 We are not liable in any circumstances for special, indirect or consequential loss or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of Our Website or the purchase of Goods.
10.10 In any event, including the event that any term or condition or obligation on our part (“Implied Term”) is implied into these conditions by law, then our liability is limited to the maximum extent permitted by law, to the value of the goods or services you have purchased.
10.11 The above two sub paragraphs do not apply to a claim for personal injury.
Content and Intellectual Property Rights
11.1 We will defend the intellectual property rights in connection with our Goods and Our Website, including copyright in the Content whether provided by us or by any other content provider (including copyright in text, graphics, logos, icons, images, audio clips, digital downloads, data, and software).
11.2 We also claim copyright in the designs and compilation of all Content of Our Website. Title, ownership rights, and shall remain the sole property of us and / or the other content provider. We will strongly protect those rights in all countries.
11.3 Except as set out below, you may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part.
11.4 You may not use our name or logos or trade marks or any other Content on any website of yours or that of any other person.
11.5 Subject to the other terms of this agreement, you may download or copy Content only for your own personal use, provided that you maintain all copyright and other notices contained in it. You may not store electronically any significant portion of any Content.
Your email address
12.1 You represent that any username or email address selected by you, when used alone or combined with a second or third level domain name, does not interfere with the rights of any third party and has not been selected for any unlawful purpose.
12.2 You acknowledge and agree that if we believe such selection does interfere with the rights of any third party or is being selected for any unlawful purpose, we may immediately suspend the use of such name or email address, and you will indemnify us for any claim or demand that arises out of your selection.
12.3 You acknowledge and agree that we shall not be liable to you in the event that we are ordered or required by a court or judicial authority, to desist from using or permitting the use of a particular domain name as part of a name or email address.
13.1 We will do our best to maintain Our Website so that you have constant use, but there will be times when your use may be interrupted.
13.2 To prevent fraud your password details and personal information are encrypted before being sent over the internet using industry standard Secure Sockets Layer (SSL). Credit Card companies offer general protection against fraud. Ask you credit card company for details on the level of protection they offer.
13.3 You agree that you will not, and will not allow any other person to violate or attempt to violate any aspect of the security of Our Website.
13.4 You may not use any software tool for the purpose of extracting data from our website.
13.5 You understand that any such violation is unlawful in many jurisdictions and that any contravention of law may result in criminal prosecution.
Data Protection & Privacy
14.1 The type of information we will collect about you includes: your name, address, phone number, email address, credit/debit card details. We will not collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. Please check your details carefully and advise us of any errors which we will correct immediately. By registering your details on our website you consent to us storing and maintaining that information to process orders and to keep you up to date with our service (this can be switched off). Your details may be passed to a third party to enable us to process your order but we will not willingly disclose your details to any other third party
14.2 In accordance with the Date Protection Acct 1998 we will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). Should you not wish to receive information from us please e-mail email@example.com and your details will be deleted from our Data Base
15.1 You agree to indemnify us against any claim or demand, including reasonable lawyers’ fees, made by any third party due to or arising in any way out of your use of Our Web Site, your posting any Material, or the infringement by you, or by any other person using your computer, of any intellectual property or other right of any person.
16.1 We communicate with you we do so by email. You agree that email communications are contractually binding in the same way as properly signed and dated paper sent by post.
16.2 Where we provide goods or services without specific charge to you, then it (or they) is deemed to be provided free of charge, and not to be associated with any other goods or service for which a charge is made. Accordingly, there is no contractual nor other obligation upon us in respect of those goods or service.
16.3 Nothing in this agreement or on Our Website shall confer on any third party any benefit under the provisions of the Contracts (Rights of Third Parties) Act 1999.
16.4 If any of these terms is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.
16.5 No waiver by us, in exercising any right, power or provision in this agreement shall operate as a waiver of any other right or of that same right at a future time; nor shall any delay in exercise of any power or right be interpreted as a waiver.
16.6 In the event of a dispute arising out of or in connection with these terms or any contract between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.
16.7 We are not liable for any breach of our obligations resulting from causes beyond our reasonable control including strikes of our own employees.
16.8 This Agreement shall be governed by and construed in accordance with the law of England. This agreement shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is hereby expressly excluded.